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Chapter 9: Guidelines for the Enrolment Staff to Improve Customer Satisfaction and Avoid Fraud
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Question 1 of 90
1. Question
Operator’s/ Supervisor name and contact number should be mentioned in the escalation matrix.
Correct!
Incorrect!
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Question 2 of 90
2. Question
Do not mention the Registrar name and Greviance Cell contact number in the escalation matrix.
Correct!
Incorrect!
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Question 3 of 90
3. Question
Enrolment Agency name and code number should be mentioned in the escalation matrix.
Correct!
Incorrect!
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Question 4 of 90
4. Question
Given here are some items.Which of these details will go into the escalation matrix? I. Centre Address II. EA Name and Code III. Subscriber Name and Contact Number IV. UIDAI Officer Name and Contact Number
Correct!
Incorrect!
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Question 5 of 90
5. Question
Given here are some items. I. Centre Address II. EA Name and Code III. Observer Name and Contact Number IV. Registrar (Nodal Officer) Name and Contact Number Which of these details will go into the escalation matrix? i. and iii. i. and iv. i., iii., and iv. I. and ii.
Correct!
Incorrect!
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Question 6 of 90
6. Question
Given here are some items. I. Centre Address II. Operator Name and Contact Number III. Observer Name and Contact Number IV. Registrar (Nodal Officer) Name and Contact Number Which of these details will go into the escalation matrix?
Correct!
Incorrect!
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Question 7 of 90
7. Question
Given here are some items. I. Centre Address II. Operator Name and Contact Number III. Contact Number of Grievance Cell IV. Registrar (Nodal Officer) Name and Contact Number Which of these details will go into the escalation matrix?
Correct!
Incorrect!
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Question 8 of 90
8. Question
Given here are some statements. Your task is to identify the correct statement. i). Operator should treat everyone equally even if there are senior citizens and differently abled residents ii). In case of senior citizens, operator should collect only name and address iii).In case Biometric Device is unable to detect biometrics of senior citizens, operator should collect address proof iv.)Operator has to capture exception photograph, clearly depicting the exception.
Correct!
Incorrect!
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Question 9 of 90
9. Question
Given here are some statements. Your task is to identify the correct statement. i)In case Biometric Device is unable to detect biometrics of senior citizens, operator should try the force capture option ii)In case senior citizens, operator should give them priority treatment iii)In case Biometric Device is unable to detect biometrics of senior citizens, take only photograph using the device iv)Operator should treat everyone equally even if there are senior citizens and differently abled residents
Correct!
Incorrect!
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Question 10 of 90
10. Question
What is the purpose of Aadhaar retrieval process?
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Question 11 of 90
11. Question
How many days does it take to generate Aadhaar?
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Question 12 of 90
12. Question
Delivery of Aadhaar takes up to 90 days.
Correct!
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Question 13 of 90
13. Question
What is the mode of delivery of Aadhaar?
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Question 14 of 90
14. Question
To which of the following numbers can a resident call to know the status of Aadhaar?
Correct!
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Question 15 of 90
15. Question
A resident lost his Aadhaar letter and Enrolment ID EID is available. What is the process of requesting for Aadhaar status through SMS?
Correct!
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Question 16 of 90
16. Question
A resident can SMS to 51969 to know the status of his Aadhaar.
Correct!
Incorrect!
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Question 17 of 90
17. Question
Renu has applied for Aadhaar. She gave her demographic and biometric details in an enrolment center. How many days does it take to process the details and send Aadhaar to Renu?
Correct!
Incorrect!
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Question 18 of 90
18. Question
Radha is a student of class 10. She wants to avail the benefit of government scholarship programme. She is in a hurry to link her Aadhaar with the scheme so that she can continue her studies. What needs to be done in such cases?
Correct!
Incorrect!
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Question 19 of 90
19. Question
A resident lost his Aadhaar card, but knows his Aadhaar number. He wants to receive his e-Aadhaar in his personal e-mail ID. What should he do in this situation?
Correct!
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Question 20 of 90
20. Question
A resident lost both EID and UID numbers. Which of the following websites does he need to visit to retrieve his Aadhaar?
Correct!
Incorrect!
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Question 21 of 90
21. Question
Which of the following information should you enter to download Aadhaar from the eaadhaar.uidai.gov.in. as pdf format?
Correct!
Incorrect!
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Question 22 of 90
22. Question
Which of the following numbers can a resident call for any issue related to Aadhaar?
Correct!
Incorrect!
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Question 23 of 90
23. Question
Keerthana has enrolled herself for Aadhaar. Which of the following websites can she visit to know the status?
Correct!
Incorrect!
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Question 24 of 90
24. Question
A resident lost his Aadhaar card. He only has the EID available with him. Identify the correct order of steps to be followed to get e-Aadhaar. I. Visit the website II. Enter the EID number III. Enter a mobile number IV. Download the e-Aadhaar
Correct!
Incorrect!
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Question 25 of 90
25. Question
A resident lost his Aadhaar card, but knows his UID or Aadhaar number. Identify the correct order of the steps to be followed to get the e-Aadhaar in this case. I. Visit the website II. Enter the Aadhaar number III. Enter a mobile number IV. Download the e-Aadhaar
Correct!
Incorrect!
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Question 26 of 90
26. Question
Which of the following is required to an Aadhaar number holder to get Aadhaar on his or her registered mobile by visiting the website concerned? I. EID number II. Registered mobile number III. OTP
Correct!
Incorrect!
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Question 27 of 90
27. Question
Why does an operator need to know the UID/EID retrieval process?
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Question 28 of 90
28. Question
Retrieval may be required when the letter does not reach the destination even after 90 days
Correct!
Incorrect!
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Question 29 of 90
29. Question
Retrieval may be required when the Aadhaar number holder may have lost his or her Enrolment ID or Unique ID.
Correct!
Incorrect!
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Question 30 of 90
30. Question
An Aadhaar number holder can also get e-Aadhaar printed from a Permanent Enrolment Center.
Correct!
Incorrect!
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Question 31 of 90
31. Question
In which of the following cases, UID retrieval process is helpful?
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Incorrect!
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Question 32 of 90
32. Question
What is the Full from of PEC?
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Question 33 of 90
33. Question
What is the toll-free number, which an Aadhaar number holder can call to get his or her Aadhaar after answering some security questions asked by a customer care executive?
Correct!
Incorrect!
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Question 34 of 90
34. Question
Enrolment Agency should use one password for multiple set of Operator IDs working under them
Correct!
Incorrect!
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Question 35 of 90
35. Question
Enrolment Agency should avoid force capture of biometrics of operators/supervisor during their on- boarding
Correct!
Incorrect!
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Question 36 of 90
36. Question
Enrolment Staff should enter N/A or NA in fields where Resident has not provided any data.
Correct!
Incorrect!
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Question 37 of 90
37. Question
need to proactively use Find Aadhaar facility before any fresh enrolment to minimize the rejections.
Correct!
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Question 38 of 90
38. Question
Enrolment Staff should make sure to share mobile number in during the Enrolment/Update.
Correct!
Incorrect!
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Question 39 of 90
39. Question
Enrolment Staff should deny any resident for enrolment in case of Biometrics exception and poor quality finger prints.
Correct!
Incorrect!
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Question 40 of 90
40. Question
Enrolment Staff should not ask for any payment from the resident for fresh enrolment.
Correct!
Incorrect!
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Question 41 of 90
41. Question
Enrolment Staff should not re-enrol residents without checking status of earlier enrolments of resident.
Correct!
Incorrect!
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Question 42 of 90
42. Question
Give priority treatment to Differently abled, senior citizens, pregnant ladies residents.
Correct!
Incorrect!
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Question 43 of 90
43. Question
Given here are some statements.Which of them are correct? i. Deny any resident for enrolment in case of Biometrics exception and poor quality finger prints ii. Ask for any payment from the resident for enrolment in case of Biometric exception iii. Do not re-enrol residents without checking status of earlier enrolments of resident iv. Give priority treatment to Differently abled, senior citizens, pregnant ladies residents
Correct!
Incorrect!
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Question 44 of 90
44. Question
Given here are some statements.Which of them are correct? i. Do not use one password for multiple set of Operator IDs. ii. Enable force capture of biometrics of operators/supervisor. iii. No two Operators should have same Operator ID iv. Allow an Operator/Supervisor to sign off an enrolment on behalf of another.
Correct!
Incorrect!
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Question 45 of 90
45. Question
Given here are some statements.Which of them are correct? i. Registrars need to proactively use Find Aadhaar facility before any fresh enrolment to minimize the rejections. ii. Encourage resident to share mobile number and email id. iii. Inform resident to download e- Aadhaar after receiving Aadhaar generation SMS from UIDAI iv. Do not ask for any payment from the resident for enrolment
Correct!
Incorrect!
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Question 46 of 90
46. Question
Given here are some statements.Which of them are correct? i. Do not allow anyone else to sign for an enrolment that you have done. ii. Do not sign for enrolments done by others. iii. Enter N/A or NA in fields where Resident has not provided any data. iv. Give your own fingerprint at the end of enrolment.
Correct!
Incorrect!
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Question 47 of 90
47. Question
Given here are some statements.Which of them are correct? i. Brief the enrolment procedure to resident before and during enrolment. ii. Leave those non-mandatory fields blank where no data is provided by resident. iii. Table lamp used for facial image capture should be switched on during iris capture. iv. Login with your own supervisor’s Operator ID in Aadhaar client
Correct!
Incorrect!
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Question 48 of 90
48. Question
Operator/Supervisor should allow other operator to login on his/her enrolment client using his/her Login Credential.
Correct!
Incorrect!
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Question 49 of 90
49. Question
Operator/Supervisor should __________Password frequently to avoid fraud .
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Question 50 of 90
50. Question
What should be the ideal frequency for Operator sync?
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Question 51 of 90
51. Question
Operator/Supervisor should follow_________procedure to perform the Enrolment or Update Processs?
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Question 52 of 90
52. Question
Any document can be used as Valid PoI and PoA document which resident provides?
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Question 53 of 90
53. Question
In case any fellow Operator/Supervisor performs any fruad during the Enrolment/Update Process who needs to be informed?
Correct!
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Question 54 of 90
54. Question
The enrolment files or backup should be stored as per the guidelines prescribed by ?
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Question 55 of 90
55. Question
Biometric Exception case should be signed off by the Enrolment Staff as per his/her feeling towards the resident?
Correct!
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Question 56 of 90
56. Question
GPS Coordinate of the Enrolment/Update device needs to be taken at what frequency?
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Question 57 of 90
57. Question
Can a Operator/Supervisor work on multiple Enrolment/Update machines using same login ID?
Correct!
Incorrect!
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Question 58 of 90
58. Question
Operator/Supervisor should use same password for all his account as a best practice?
Correct!
Incorrect!
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Question 59 of 90
59. Question
In case of any fraud, Operator/Supervisor should ask resident money?
Correct!
Incorrect!
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Question 60 of 90
60. Question
All the Enrolment/Update related files/backup should be stored in any device and given to other Operator?
Correct!
Incorrect!
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Question 61 of 90
61. Question
After completing GPS sync, device can be taken to any other place to perform the enrolment?
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Incorrect!
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Question 62 of 90
62. Question
In case resident request to add one of his relative’s finger print for his/her enrolment, should this be allowed?
Correct!
Incorrect!
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Question 63 of 90
63. Question
Any resident can be enrolled as an Biometric Exception case to avoid the finger prints?
Correct!
Incorrect!
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Question 64 of 90
64. Question
Enrolment/Update Client should be tampered, if it is not working or showing some error?
Correct!
Incorrect!
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Question 65 of 90
65. Question
Photo of Photo can be taken while enroling any resident?
Correct!
Incorrect!
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Question 66 of 90
66. Question
What should not be taken in place of photo of the resident while performing Aadhaar update?
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Question 67 of 90
67. Question
What language should not be used while filling the resident data ?
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Question 68 of 90
68. Question
Strict action would be taken against the Operator/Supervisor perform any of these activities?
Correct!
Incorrect!
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Question 69 of 90
69. Question
Any resident above 5 years in age can be enrolled as an ‘Child’ to avoid taking finger prints?
Correct!
Incorrect!
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Question 70 of 90
70. Question
All the children below 5 years in age should be forced to give fingerprints?
Correct!
Incorrect!
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Question 71 of 90
71. Question
In case of Child Enrolment, Operator/Supervisor should become their parent or guardian for Enrolment?
Correct!
Incorrect!
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Question 72 of 90
72. Question
Operator/Supervisor should act as Head of Family in case the resident does not have valid document?
Correct!
Incorrect!
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Question 73 of 90
73. Question
News paper or any blanck paper can be used as supporting PoI and PoA
Correct!
Incorrect!
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Question 74 of 90
74. Question
In case Incorrect document/blank paper/news paper is used for Enrolment purpose by the Operator what will happen?
Correct!
Incorrect!
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Question 75 of 90
75. Question
Whose Mobile Number or Email should be added while performing Aadhaar Enrolment?
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Incorrect!
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Question 76 of 90
76. Question
Operator can use mix biometric while performing Aadhaar Enrolment?
Correct!
Incorrect!
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Question 77 of 90
77. Question
Operator/Supervisor can take money from the resident and write any information in the Enrolment Client?
Correct!
Incorrect!
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Question 78 of 90
78. Question
Photocopy of Proof of Identity and Proof of Address can be used in case theresident wants?
Correct!
Incorrect!
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Question 79 of 90
79. Question
Operator/Supervisor should keep the Hard Copy of the PoI and PoA after the Enrolment is complete?
Correct!
Incorrect!
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Question 80 of 90
80. Question
Which of the following activities should be avoided while performing Aadhaar Enrolment and Update? (i) Take Photo of Photo (ii) Take Photo of God (iii) Take Photo of Animal (iv) Take resident photo
Correct!
Incorrect!
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Question 81 of 90
81. Question
Which of the following is a valid PoI Document? (i) Driving Licience (ii) Voter ID (iii) Office ID (iv) Visiting Card
Correct!
Incorrect!
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Question 82 of 90
82. Question
In case the resident wants his/her Biometric can be changed or mixed with any other resident?
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Incorrect!
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Question 83 of 90
83. Question
In case 6 years old resident request to perform Child Enrolment should this be allowed?
Correct!
Incorrect!
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Question 84 of 90
84. Question
Operator/Supervisor can take photo of photo instead of the actual photo of the resident in case the resident request?
Correct!
Incorrect!
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Question 85 of 90
85. Question
The scan copies of PoI and PoA can be kept in a separate folder by the Operator?
Correct!
Incorrect!
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Question 86 of 90
86. Question
Blanck pages can also be used as PoI and PoA document in case required?
Correct!
Incorrect!
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Question 87 of 90
87. Question
Resident should not be informed in case the Operator/Supervisor enters any information which is not mentioned on the Form
Correct!
Incorrect!
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Question 88 of 90
88. Question
Tampered Machine can be used to perform Enrolment/Update to earn money?
Correct!
Incorrect!
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Question 89 of 90
89. Question
Should the Operator sign off any enrolment done by other Operator without checking?
Correct!
Incorrect!
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Question 90 of 90
90. Question
Operator can write his/her own Mobile Number should be mentioned in the Enrolment Client rather than the resident mobile number?
Correct!
Incorrect!