Job title: Mega Walk-in For voice process at Indore on 10th &11th March 2023
Job description: Greeting from Infosys BPM Ltd., ‘We are hiring for Customer service & Service desk process, please walk-in for interview on 10th & 11th March 2023 at Indore Note: Please carry copy of this email to the venue and make sure you register your application before attending the walk-in. Please use below link to apply and register your application. Please mention Candidate ID on top of the Resume *** https://career.infosys.com/jobdescjobReferenceCode=PROGEN-HRODIRECT-146474 Interview details Interview Date: 10th & 11th March 2023 Interview Time: 10 AM till 12 PM Interview Venue: Infosys Ltd – Indore Venue:: Scheme No 151 & 169 B Village Bada Bangarda and Tigariya Badshah Super Corridor Tehsil Hatod, Indore, Madhya Pradesh – 453 112 Things to remember while entering the campus: Keep your double dose vaccination certificate handy while entering campus. There will be random checks at the gate by the Security team would need to produce valid negative RT-PCR report (72 hours) in case of single vaccination or if they have travelled between states despite being dual vaccinated Please wear masks, & follow Covid protocols Documents to Carry: Carry 2 Copies of print out your updated resume; Carry any 2 photo Identity proof (PAN Card/Driving License/Voters ID card/Passport). All original education documents needs to be available for verification. (10th, 12th, Graduation(Sem Wise Marksheet, CMM. Provisional and Original Degree) Please find below Job Description for your reference: Title :: Service desk & Customer Service Job Location: Pune or Bangalore Education: Any Fulltime Graduate Expereince : 1 to 4 years Job Description:: Graduation with 15year full time education is mandatory, candidate need to have degree completion certificate with complete mark sheets. No undergraduates. Excellent communication skills – CEFR :: B1, C1, C2. Work experience on Service Desk with good knowledge on VPN, O365, remote support, active directory, troubleshooting – printer issues, Bit locker, MS teams, BSOD, bitlocker, driver installation, Printer and wifi trouble shooting. Experience on Service now, Remedy, Control M or similar ticketing tool with knowledge of ticket priority, severity. Knowledge on Service requests and incidents and should be able to communicate difference between Service Requests and Incident. Knowledge of Incident Management lifecycle. Aware of current role SLA and Metrics handled. Talents should be based out of Bangalore or Pune. Work from Office is mandatory, No option of hybrid and WFH. 24*7 Shifts is mandatory. MUST HAVE SKILLS: Work expereince on service Now or relevant ticketing tool Experience on VPN, BSOD, BITLOCKER, printer trouble shooting and WIFI troubleshooting Experience on remote connectivity, O365, Active directory, Outlook, Drivers SLA/Metrics Customer Service-Voice: Job Responsibilities: Excellent communication skills to attend/resolve client issues on calls/chat/mail. Communication scale – CEFR ::C1, C2 Open to work in 24*7 Shifts, voice process, rotational weekly off, work from office environment and candidate should have completed double vaccination completed. Analytical problem solvers who will understand issues and to resolve customer issues Problem solving skills and quick thinking to own & resolve customers’ issues independently, thoroughly & efficiently Being proactive and show the utmost respect for customer’s time Good time management, ensuring all contacts with customers add value Job Location : Pune and Bangalore Qualification : Any Full time Graduates Shifts : 24*7 Experience : 1 to 4 years Pointers to note: Please do not carry laptops/cameras to the venue as these will not be allowed due to security restrictions. Original Government ID card is must for Security Clearance. Regards, Infosys BPM Recruitment team.
Location: Pune, Maharashtra
Job date: Thu, 09 Mar 2023 08:58:06 GMT
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